FAQ

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    What is SoleSavy?

  • What is SoleSavy?

    SoleSavy is a membership-based service built on community and dedicated to reshaping how sneaker enthusiasts grow their collections, connect with others, and enjoy their passion. To learn more about our mission, please visit Solesavy.com/mission.

  • Is SoleSavy a store?

    Our members use our services to purchase shoes from online retailers. Additionally, SoleSavy periodically offers limited sneakers to our members at retail prices. Our vetted members are also welcome to buy, sell, and trade with each other. In the near future, we’re launching a new kind of sneaker exchange platform to help members trade confidently and avoid resell and associated fees.

  • Who created SoleSavy?

    SoleSavy was created by Dejan Pralica, the co-founder of Kicks Deals (USA and Canada) and his business partner Justin Dusanj, who combined have over 20 years of experience in the sneaker industry working with brands like Nike, Jordan, adidas, Puma, Under Armour and more.

  • Where can I learn more about SoleSavy?

    Follow us on Twitter, Instagram, and LinkedIn as we regularly post updates on sneaker releases, giveaways, and company news. 


  • Who is SoleSavy For?

  • Who is SoleSavy For?

    Our community is for every type of sneaker enthusiast, from OG’s to newcomers. Please note that we only accept people who are passionate about sneakers and reject those who are looking to exploit sneakers to make money with bots or reselling. 

  • Can I join if I live outside of the US or Canada?

    Our services work best if you have an address in the US or Canada. Depending on your location and shipping methods available, you may not be eligible to purchase shoes. 


  • Why join SoleSavy?

  • Why join SoleSavy?

    For more information on why you should join, please visit Solesavy.com/membership-benefits.


  • How Does SoleSavy Work?

  • How Does SoleSavy Work?

    When you join SoleSavy, you’ll be invited to a private messaging platform where communication is instant and organized between SoleSavy’s full-time staff and our members. Our channels cover everything from important releases, retailer and brand monitors, transactions with other members, and so much more. We build our communities in cohorts, to maximize the feeling of community and help you make genuine connections.

  • How do SoleSavy’s sneaker monitors work?

    The moment a sneaker is made available to buy online at a retailer, our sneaker monitors detect it and send instant links to our members to purchase. These notifications are sent faster than any human can tweet or share, thus giving you a major advantage over the competition. 

  • What stores does SoleSavy monitor?

    We monitor nearly 100 websites around the world such as KITH, Livestock, Haven, Sneaker Politics, UNDFTD, Hanon, One Block Down, END Clothing, Mr Porter, Tres Bien, and many more. We also monitor brands like Nike, Supreme, New Balance, Fear of God, Aimé Leon Dore, KAWS, Palace, and more.

  • What is the benefit of add-to-cart (ATC) links?

    Add to Cart links, known as ATC links, are links sent by our sneaker monitors that take you directly to the payment page for your specific size, thus minimizing time to checkout.

  • What exclusive deals do SoleSavy members get access to?

    We work with retailers and brands around the world to secure promotions and always-on discounts for our members. In the past, SoleSavy members have shopped 25% off Jordans on release day and 30% off at boutiques in the US. If you’re interested in offering or promoting your product to our members, please reach out to [email protected].

  • What exclusive information do SoleSavy members benefit from?

    We help our members stay on top of all releases, even those that are unanticipated aka “shock drops.” This includes surprise releases for Jordan, Off-White, Yeezy, Travis Scott collaborations and more. 

  • What is the difference between the SoleSavy app & the private messaging tool?

    Members use the SoleSavy app to easily manage sneaker raffles, enter into our members-only contests, and read our release guides. If you’re not a member, you can still use the app to read the latest sneaker news, track upcoming releases, and shop from a curated collection of sneakers for retail or less. 

  • Does SoleSavy resell sneakers?

    No, we do not resell sneakers or condone reselling sneakers for profit. However, SoleSavy does periodically offer limited sneakers to our members at retail. 

  • Does SoleSavy guarantee pairs?

    No, we do not guarantee members will be able to purchase every product, every time. We equip you with everything to give you the competitive advantage, but your success depends on your willingness to learn and your effort on each release.


  • Membership & Account Questions

  • Looking for support?

    For all member questions and support, please please log in with your SoleSavy account and visit the member FAQ. If you have trouble logging in, please email us at [email protected].

  • Can I cancel at any time?

    Yes, you are free to cancel anytime but your subscription will not end until the current billing cycle completes.

  • Do you offer refunds?

    No, we do not offer refunds for memberships or purchases in our store. All sales are final.