Transparency, communication, and reliability are key in any transaction within the SoleSavy community. Please approach every deal with the same level of respectfulness and responsibility you would want someone else to give you.

These guidelines have been created to help provide members with protection and transparency during transactions. They DO NOT guarantee a successful transaction, but following them will definitely help increase your odds SIGNIFICANTLY. That said, always use caution and never do a deal if you don’t feel right about it.

ADD A PHOTO AND YOUR ACTUAL NAME TO YOUR PROFILE: We highly encourage everyone to add a photo and at least your first name (full name is even better) to your Slack profile. This helps build trust and creates accountability amongst members. Using the default Slack profile graphic and only having a username in your profile (with no real name showing) suggests you’re trying to hide something and makes it less likely for people to want to deal with you.

Quick Links:

• Buying and Selling
• Trading
• Assisting
• Looking for

Buying and selling are two of the most popular activities our members do within the community. If you’d like to do either, please read carefully:

HOW TO POST: Your posts in should look like this…

ONLY ASK FOR WHAT YOU PAID OR LESS. When listing a price, it’s fine to ask for retail + any shipping or tax that you paid. If you paid resale, you can still list here, but you can only ask for what you paid or less, and you must post a screenshot or photo of an itemized receipt as proof that you paid that much.

ONLY POST SHOES/APPAREL THAT YOU OWN. If you don’t own the shoes and have them in your possession, please do not list them for sale here.

IF THE SHOES/APPAREL ARE USED, ADD CLEAR AND DETAILED PICTURES. Please post well-lit and clear photos of the shoes/apparel. Show all sides of both shoes (including the outsole) as well as the box.

EVERYONE SHOULD BE USING PAYPAL INVOICE. We can’t stress this enough. PayPal Invoice provides excellent third-party protection for both buyers and sellers. And yes, it adds around 3% in fees to the transaction for the seller, but it’s well worth it for the protection against scams (the buyer and seller can decide who pays the fees, but we suggest you split them because you both benefit from using the invoice). If the member/seller you’re buying from suggests that you use any other payment method, it is a RED FLAG. Payment methods like Venmo, Zelle, Cash App, or any kind of e-transfer offer little to no protection for buyers. Can people still try to scam you with PayPal? Yep, but it’s a lot harder. So please be smart and don’t let your want for shoes cloud your judgement. Learn more about using PayPal Invoice.

(Btw, PayPal Goods and Services payments offer similar protection, but using Invoice creates even more record of the sale and allows you to make notes to specify the details of the deal (the type of shoes, shipping deadline, etc), that can only help if a dispute occurs)

TAKE SCREENSHOTS OF CONVERSATIONS. You need to be taking screenshots of conversations so that if a dispute does happen, you’ll have a record of what was said. If you don’t know how to screenshot, just Google “how to screenshot [insert your device name]”.

SELLERS SHOULD PROVIDE DETAILED PICTURES. Just telling someone that you have a pair of DS size 11 Jordan 1 Mochas isn’t enough for a deal. Sellers should be providing detailed pics of the shoes + the box (if included) even if it’s all in perfect DS condition. Sellers should also be including a piece of paper with their Slack screen name + that day’s date to prove that the pics are theirs.

AGREE ON A DATE AND TIME TO SHIP + PROVIDE TRACKING INFO. The timing can be flexible if you both agree on it, but please be respectful and meet whatever time/date is agreed upon.

SELLERS SHOULD USE APPROPRIATE PACKAGING. Double box and use packing material to help fill the box so the shoes don’t bounce around inside. Never just use a mailing bag or just ship the shoebox itself…don’t be that person.

SELLERS SHOULD INSURE THEIR PACKAGES. This can add to the cost, but we highly suggest that you insure the package so that you can recover the full value of the shoes if they get lost, stolen, or severely damaged in transit. If that happens, you’ll be required to refund the money to the buyer, so this is for your peace of mind (note: please don’t ask the buyer to pay for insurance…it’s for you, not them).

SELLERS SHOULD PROVIDE A PICTURE OF THE SHIPPING LABEL. This picture should show the both addresses, weight of the box, and tracking number clearly.

BUYERS SHOULD BE PROMPT WITH PAYMENT. Payment should be within 24 hours of both sides agreeing on a deal. Don’t make sellers wait for payment and don’t ask to pay in multiple payments. If you can’t afford the full payment right now, please don’t try to buy them.

SELLERS SHOULD BE PROMPT WITH SHIPMENT. Packages should be dropped off by the end of the next business day after payment is received. Any extenuating circumstances that would delay drop off (weather, personal issues, etc) should be communicated to the buyer and an alternate deadline should be agreed upon by both sides.

CANCELLING A SALE/PURCHASE. Keeping your word and following through on deals is extremely important to maintaining a good reputation within the SoleSavy community. That said, we understand that some deals end up falling through for good reasons. But if you cancel a deal for any reason, your membership will be immediately reviewed by SoleSavy. After review, if your conduct is deemed detrimental to the community, you may be given a possible ban from future transactions or even a full termination of your account. Take these deals seriously.

Trading is also a popular option for members. And though a lot of it is about trust, following these guidelines can help make sure both sides come away happy and protected against issues:

HOW TO POST: Your posts should look like this…

ONLY POST SHOES THAT YOU OWN. If you don’t own the shoes and have them in your possession, please do not list them for trade here.

DON’T ASK FOR CASH OFFERS. Please don’t tell members you’re welcome to cash offers. 

POST IN THE THREAD FIRST: It’s common for members to DM first when inquiring about a listing, but for transparency, it’s best to reply in the thread first that you’re interested and then DM the seller. That way other members know the order of who inquired, and no one feels like other members received preferential treatment.

WHEN BUYING FOR FAMILY OR FRIENDS: Members should be buying for themselves for the most part. Purchasing items from #sell-for-retail-or-less for family and friends is permitted (within reason), but please give fellow members at least a few hours to purchase for themselves. Sniping items for family and friends immediately after they’re posted will be a red flag and your account will be reviewed by SoleSavy staff.

AGREE UPON A VALUE. Establishing a value for the items in the trade is important for any security deposits (covered below). Some members prefer to trade based on market value, while others prefer retail value. Either is acceptable, but please agree on which one you are using before you make any deals.

PROVIDE DETAILED PICTURES. Provide detailed pics of the shoes + the box (if included) even if it’s all in perfect DS condition. The pics should also include a piece of paper with your Slack screen name + that day’s date to prove that the pics are yours.

EXCHANGE INFORMATION. Exchange addresses and phone numbers for contact and for shipping labels.

AGREE ON A DATE AND TIME TO SHIP + PROVIDE TRACKING INFO. The timing can be flexible if you both agree on it, but please be respectful and meet whatever date and time are agreed upon. On that day, you both DM each other a tracking number/link by a certain time (say 5pm local time for each of you)

USE APPROPRIATE PACKAGING. Double box and use packing material to help fill the box so the shoes don’t bounce around inside. Never just use a mailing bag or just ship the shoebox itself…don’t be that person.

INSURE YOUR PACKAGE. This can add to the cost, but we highly suggest that you insure the package so that you can recover the full value of the shoes if they get lost, stolen, or severely damaged in transit. If that happens, you’ll be required to refund the money to the buyer, so this is for your peace of mind (note: please don’t ask the buyer to pay for insurance…it’s for you, not them).

PROVIDE A PICTURE OF THE SHIPPING LABEL. This picture should show both addresses, weight of the package, and tracking number clearly.

ABOUT SECURITY DEPOSITS: When doing trades, some members like the idea of both sides of a trade having to put down a security deposit to help make sure each side stands to lose something if they fail to meet their end of the agreement. At this time, SoleSavy doesn’t offer a built-in service for security deposits. However, there is an acceptable alternative: you can both send an agreed upon amount (usually retail or market value of the shoe) to each other via PayPal Invoice as a sign of good faith.

CANCELLING A TRADE. Keeping your word and following through on deals is extremely important to maintaining a good reputation within the SoleSavy community. That said, we understand that some deals end up falling through for good reasons. But if you cancel a deal for any reason, your membership will be immediately reviewed by SoleSavy. After review, if your conduct is deemed detrimental to the community, you may be given a possible ban from future transactions or even a full termination of your account. Take these deals seriously.

Assisting other members on releases is a great way to help the community and create a reputation as a solid member that others can count on. On the flip side, asking for assists can help your odds on releases that you really want. Either way, follow these guidelines to help make sure things go as smoothly as possible:

HOW TO POST: Your posts in #assists should look like this…

DO NOT OFFER TO ADD CASH OR GIFTS IN EXCHANGE FOR ASSISTS. Wanting to reward someone for helping you out is a nice gesture, but offering it in exchange for helping you out goes against the spirit of community that we want to foster. That said, any post that offers these sorts of incentives will be removed.

IF YOU ACCEPT AN ASSIST: You are REQUIRED to purchase any pairs that other members purchase on your behalf, even if you also hit on a pair too and no longer need the other pairs. Why? Because it’s the right thing to do when someone goes out of their way to help you out. If you cannot commit to reimbursing multiple pairs from assists, please don’t ask for them. Failure to follow this rule will be considered conduct detrimental to the community, and will result in your membership being reviewed for a possible ban from future transactions or termination of your account. Please think carefully before asking for an assist.

PLEASE ACCEPT OR TURN DOWN EACH ASSIST OFFER: Reply to your post in #assists saying which assist offers you’ve accepted and which ones you don’t need. This is for your protection. If you don’t reply, it will be assumed that you are accepting all assist offers.

IF YOU AND THE MEMBER ASSISTING YOU BOTH HIT ON A RELEASE: The assisting member has the right to keep their assist if they’d like. You should not be asking for assists just so you can double up on a release.

IF YOU ASSIST SOMEONE: Confirm BEFORE the drop that the other member still needs your assist, and what size they need an assist with. This helps avoid confusion and any possible issues. Also, if you successfully cop for the other member follow these steps:

• DM the member to let them know ASAP
• Update the member with any shipping updates you get from the store
• Wait until the shoes are in hand to accept payment (to avoid having to give refunds if the shoes get lost in transit or if the order is cancelled)
• Once the shoes are in hand, please follow the guidelines for Buying and Selling above

IF SOMEONE YOU ASSISTED FAILS TO FOLLOW THROUGH: Please screenshot the conversation and hit up the group DM with the SoleSavy team so we can take the appropriate action. We can’t help unless you tell us about the issue.