Marketplace Guidelines

Transparency, communication, and reliability are key in any transaction within the SoleSavy community. Please approach every deal with the same level of respectfulness and responsibility you would want someone else to give you.

These guidelines have been created to help provide members with protection and transparency during transactions. They DO NOT guarantee a successful transaction, but following them will definitely help increase your odds SIGNIFICANTLY. That said, always use caution and never do a deal if you don’t feel right about it. ADD A PHOTO AND YOUR ACTUAL NAME TO YOUR PROFILE: We highly encourage everyone to add a photo and at least your first name (full name is even better) to your Discord profile. This helps build trust and creates accountability amongst members. Using the default discord profile graphic and only having a username in your profile (with no real name showing) suggests you’re trying to hide something and makes it less likely for people to want to deal with you.

Buying and selling are two of the most popular activities our members do within the community. If you’d like to do either, please read carefully. ONLY ASK FOR WHAT YOU PAID OR LESS. When listing a price, it’s fine to ask for retail + any shipping or tax that you paid. If you paid resale, you can still list here, but you can only ask for what you paid or less, and you must post a screenshot or photo of an itemized receipt as proof that you paid that much.

ONLY POST SHOES/APPAREL THAT YOU OWN. If you don’t own the shoes and have them in your possession, please do not list them for sale here.

IF THE SHOES/APPAREL ARE USED, ADD CLEAR AND DETAILED PICTURES. Please post well-lit and clear photos of the shoes/apparel. Show all sides of both shoes (including the outsole) as well as the box. EVERYONE SHOULD BE USING PAYPAL INVOICE. We can’t stress this enough. PayPal Invoice provides excellent third-party protection for both buyers and sellers. And yes, it adds around 3% in fees to the transaction for the seller, but it’s well worth it for the protection against scams (the buyer and seller can decide who pays the fees, but we suggest you split them because you both benefit from using the invoice). If the member/seller you’re buying from suggests that you use any other payment method, it is a RED FLAG. Payment methods like Venmo, Zelle, Cash App, or any kind of e-transfer offer little to no protection for buyers. So please be smart and don’t let your want for shoes cloud your judgement. Learn more about using PayPal Invoice.

(Btw, PayPal Goods and Services payments offer similar protection, but using Invoice creates even more record of the sale and allows you to make notes to specify the details of the deal (the type of shoes, shipping deadline, etc), that can only help if a dispute occurs)

TAKE SCREENSHOTS OF CONVERSATIONS. You need to be taking screenshots of conversations so that if a dispute does happen, you’ll have a record of what was said. 

SELLERS SHOULD PROVIDE DETAILED PICTURES. Just telling someone that you have a pair of DS size 11 Jordan 1 Mochas isn’t enough for a deal. Sellers should be providing detailed pics of the shoes + the box (if included) even if it’s all in perfect DS condition. Sellers should also be including a piece of paper with their Slack screen name + that day’s date to prove that the pics are theirs.

AGREE ON A DATE AND TIME TO SHIP + PROVIDE TRACKING INFO. The timing can be flexible if you both agree on it, but please be respectful and meet whatever time/date is agreed upon.

SELLERS SHOULD USE APPROPRIATE PACKAGING. Double box and use packing material to help fill the box so the shoes don’t bounce around inside. Never just use a mailing bag or just ship the shoebox itself…don’t be that person.

SELLERS SHOULD INSURE THEIR PACKAGES. This can add to the cost, but we highly suggest that you insure the package so that you can recover the full value of the shoes if they get lost, stolen, or severely damaged in transit. If that happens, you’llbe required to refund the money to the buyer, so this is for your peace of mind (note: please don’t ask the buyer to pay for insurance…it’s for you, not them).

SELLERS SHOULD PROVIDE A PICTURE OF THE SHIPPING LABEL. This picture should show the both addresses, weight of the box, and tracking number clearly.

BUYERS SHOULD BE PROMPT WITH PAYMENT. Payment should be within 24 hours of both sides agreeing on a deal. Don’t make sellers wait for payment and don’t ask to pay in multiple payments. If you can’t afford the full payment right now, please don’t try to buy them.

SELLERS SHOULD BE PROMPT WITH SHIPMENT. Packages should be dropped off by the end of the next business day after payment is received. Any extenuating circumstances that would delay drop off (weather, personal issues, etc) should be communicated to the buyer and an alternate deadline should be agreed upon by both sides.

CANCELLING A SALE/PURCHASE. Keeping your word and following through on deals is extremely important to maintaining a good reputation within the SoleSavy community. That said, we understand that some deals end up falling through for good reasons. But if you cancel a deal for any reason, your membership will be immediately reviewed by SoleSavy. After review, if your conduct is deemed detrimental to the community, you may be given a possible ban from future transactions or even a full termination of your account. Take these deals seriously

IF YOU AND THE MEMBER ASSISTING YOU BOTH HIT ON A RELEASE: The assisting member has the right to keep their assist if they’d like. You should not be asking for assists just so you can double up on a release. IF YOU ASSIST SOMEONE: Confirm BEFORE the drop that the other member still needs your assist, and what size they need an assist with. This helps avoid confusion and any possible issues. Also, if you successfully cop for the other member follow these steps:

• DM the member to let them know ASAP
• Update the member with any shipping updates you get from the store
• Wait until the shoes are in hand to accept payment (to avoid having to give refunds if the shoes get lost in transit or if the order is cancelled)
• Once the shoes are in hand, please follow the guidelines for Buying and Selling above

IF SOMEONE YOU ASSISTED FAILS TO FOLLOW THROUGH: Please screenshot the conversation and hit up the group DM with the SoleSavy team so we can take the appropriate action. We cannot help unless you tell us about the issue.